Shipping Policy

GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 

PROCESSING TIME

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 1-2 business days (excluding Saturdays, Sundays, and Holidays) to process.

 

SHIPPING RATES & TIMELINES

All orders in Canada will ship from our fulfillment center near Hong Kong International Airport. The estimated shipping period to Canada via DHL Express is 3-7 business days.

All orders in the U.S. will ship from our fulfillment center in CA. The estimated shipping period is 1-5 business days via Fedex, UPS, USPS.